You may submit your inquiry through the following channels:

• Email: [email protected]
• WhatsApp/Mobile: +65 8299 5488

To help us prepare your quotation efficiently, please include the following details:

• Clear photo of the product nameplate (if available)
• Product description
• Quantity required
• Type of application
• Whether the product is for a new project, new application, or a replacement unit

Once we receive all the necessary information, a standard quotation will typically be provided within 02 working days.

For products with special or customized requirements, you can expect to receive a quotation within 5 working days after we receive complete details.

Yes, our standard products are covered by a 12-month warranty from the date of delivery.

We offer delivery by air, sea, and truck. Standard deliveries are typically made by sea or truck. For urgent orders, air freight can be arranged upon request.

Shipping costs are determined based on weight, dimensions, delivery terms (e.g., EXW, FOB, CIF), and the selected carrier. A detailed freight quotation will be provided upon request.

Yes, expedited delivery can be arranged with support from our management team. For time-sensitive orders, we may also propose air freight options to meet your target delivery date. Please contact our Customer Care team for assistance.

Standard lead times depend on the product series:

• Light to medium-duty products: typically 4–6 weeks (EXW)
• Heavy-duty products: typically 10–12 weeks (EXW)

Lead times for customized products are determined based on technical evaluation by our CAE team and feedback from the respective production plant. Please contact us for an accurate estimate.

Please send your inquiry to [email protected].

Based on your region, our team will forward your message to the appropriate Country Sales Representative to ensure a timely and relevant response.

Our support team is available during business hours from 8:30 AM to 5:30 PM (Singapore Time, GMT+8). We also offer assistance outside of these hours when necessary.

For orders placed through our B-Shop platform, order readiness updates can be viewed once dates are confirmed in SAP.
Alternatively, you may contact our Customer Care team for updates on your backlog or delivery status.